CUSTOMER SERVICE
Shipping

FREE SHIPPING Free shipping within Europe.

Express delivery Delivery time 1-2 working days with Fedex

Returns

Easy & convenient Use our prepaid return bill (5 €)

100 day return policy Try at home without stress

Contact us

+46 13 - 25 34 34 Mon - fri: 10:00 - 17:00 (Stockholm GMT)

info@neckwearshop.eu We answer within 24 h mon - fri

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RETURN & EXCHANGE

Quote your return code stated on your order confirmation when returning or exchanging an item.



HOW DO I RETURN A PURCHASE?

You can easily manage all your exchanges and returns online with your return code. You find the return code on the order confirmation you received via e-mail or with your package. You then chose which items you want to return or exchange. If you exchange one item via our system, the new item will automatically be reserved for you. After you have registered your request for return, we send you a prepaid return waybill within 24 hours. We charge 5 € for the return shipment. During weekends and public holidays, we sent the return waybill the following workday. We manage your return or exchange the same day we receive it.

HOW MUCH DOES IT COST TO RETURN A PURCHASE?

We charge 5 € for our prepaid return waybill. You can also send your return with your own shipping method. See return address below. You will then be liable for the package if it should get lost.

100 DAYS COOLING-OFF PERIOD

If you are not happy we will refund you, regardless of the reason. Otherwise we will help you exchange for another item that you like more.

EASY & CONVENIENT

Register your return online with the return code that you find on your order confirmation to receive a prepaid return waybill via e-mail.

EXCHANGE

Register your exchange online and we reserve the item you want to exchange for. We send you your new item the same day that we receive your exchange item.

REFUND

The same day we receive your return, we refund your money into your account. For payments with bank card, it usually takes 3-5 banking days before you have the money in your account. With Paypal, the refund is instant.

RETURN ADDRESS

Neckwear Sweden AB
Box 1015
58110 LINKOPING
Sweden

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